The Effect of Quality Service of INLIS Lite V.2.1 Library Information System on User Satisfaction in Depok City Public Library

This study aims to determine the effect of service quality of INLIS Lite V.2.1 library information system on user satisfaction in Depok City Public Library. To achieve this objective, this study uses a quantitative descriptive approach with regression method. The sample in this study are 100 respondents using Accidental Sampling techniques. The variables used are variable X (Service Quality) and variable Y (User Satisfaction) with a questionnaire of 18 statements. The analysis method carries out statistics using SPSS. Hypothesis test results indicate that service quality has a significant effect on the satisfaction of INLIS Lite V.2.1 information system users in Depok Public Library. The use of INLIS Lite V.2.1 application in the Depok Public Library provides many benefits for users, both librarians and visitors. Therefore, by using the application, library-planning activities can be managed properly.