STRUCTURAL EQUATION MODEL ON JOB SATISFACTION AMONG BUSINESS PROCESS OUTSOURCING EMPLOYEES IN REGION XI

The main purpose of this study was to identify and determine the best fit model of job satisfaction. Precisely, it recognized the interrelationship between exogenous variable: psychological empowerment, learning organization, perceived organizational politics, and job satisfaction among business process outsourcing employees in Region XI. Structural Equation Modeling and quantitative research design were applied in this study. The data were gathered from 400 BPO employees and a total of four survey questionnaires were used in gathering the data based on the variables of the study. Findings revealed that the level of psychological empowerment, learning organization, and perceived organizational politics was high, while job satisfaction was on very high level. The most parsimonious model (Model 4) conveyed a generalized new concept that job satisfaction of business process outsourcing employees as solely indicated by sense of work achievement was significantly influenced by psychological empowerment which was grounded primarily from meaning, and self-determination and further significantly strengthened by the exogenous variable perceived organizational politics which was defined by its domains: general political behavior, and pay and promotion policies. In conclusion, the final model depicted the direct causal relationships of psychological empowerment and perceived organizational politics and was found to be the best model on job satisfaction of business process outsourcing employees.