A SUSTAINABILITY OPTION: A META-ANALYTIC EVALUATION OF RAIL SERVICE QUALITY IN PUBLIC TRANSPORTATION STUDY AND PASSENGER SATISFACTION

These contradictory findings, as well as the increased emphasis among transport professionals on having satisfied passengers, highlight the important information on passenger pleasure to appraise existing data. And also evaluate the meta-analytical relationship of the reported passenger satisfaction findings. However, the equity and disconfirmation model are most significantly associated with passenger satisfaction, according to the document. Discovery shows that the analysis measures and procedure elements often alter the strength of the association between satisfaction and its experiences and outcomes. The authors examined the consequences of these impacts and suggest numerous research avenues for future study.