Analysis of Waiting Time for Information on Billings of Patients at Royal Prima

— The analysis of waiting time for the provision of billing information for inpatients is intended to maintain and improve the quality of inpatient administrative services provided. The purpose of this study was to determine the analysis of the speed of time in delivering billing information for inpatients from the input, process, and output aspects. The type of research used is a descriptive-analytic qualitative study which is supported by quantitative analyses. All data in this study were obtained from unstructured interviews, in-depth interviews, document review, and time calculations. The results showed that the average processing time in inpatient administration was 17 minutes (< 1 hour), with the fastest time of 11.33 minutes and the maximum time reaching 22.48 minutes. Completing the administration of inpatients is influenced by human resources, policies, hospital licenses, length of stay, and the number of patients. This study concludes that the waiting time for providing billing information for inpatients who will go home is relatively fast, < 1 hour.