The Effect of Nurse Therapeutic Communication on Patient Satisfaction at Medan Advent Hospital

Therapeutic communication is an experience of communicating together between nurses and clients which aims to solve a client's problem. Therapeutic communication can be one indicator in measuring patient satisfaction; if therapeutic communication is not carried out, it will be challenging to create a trusting relationship between the client and the nurse, which affects the pride felt by the patient. The purpose of this study was to determine whether there is an effect of nurse therapeutic communication on patient satisfaction at the Medan Adventist Hospital in 2021. This type of research is quantitative. Correlation study design with the cross-sectional approach. The population in this study were all patients who received treatment in the inpatient ward of the Medan Adventist Hospital. The total number of patients treated in the inpatient room of the Medan Adventist Hospital in May 2021 was 523 people. The sample in this study were patients treated in the inpatient ward of the Medan Adventist Hospital using the Arikunto formula (2016), as many as 52 people. From the study results, it was concluded that therapeutic communication affected patient satisfaction with a p-value of 0.000. It is expected that the medical team at the hospital maintains effective therapeutic communication; in addition to providing satisfaction to patients, patients can also participate in medical actions that can improve their quality of life.