Analysis of Factors Affecting the Services of the Department of Radiology Staff on the Level of Patient Satisfaction in Global Health Laboratory Medan

The Outpatient Registration Place (TPPRJ) is an organizing medical record for the first time, namely registration patients, both new and old. Good or bad service process reception of patients at the outpatient registration place will provide an impression on the patient about the good or bad service at the hospital. The problem that exists is the speed in service which is still slow, the ability of officers to serve, and existing facilities inadequate which results in patient dissatisfaction with services at registration. The purpose of this study was to analyze patient satisfaction with services at TPPRJ Bhakti Wira Tamtama Hospital Semarang. The type of research used is descriptive, namely research that carried out to obtain explanations that will be studied. Population in the study were patients who enrolled in the TPPRJ 2012 with the sample taken is 100 samples. The research instrument that method used is to use a questionnaire given to the patient. Data collection uses primary data, namely, data obtained from results of questionnaires that have been filled out by patients who register. While data processing is done by editing and tabulating. From the results of research on direct evidence about existing facilities includes entertainment facilities, toilets are 70% dissatisfied, reliability is 55% - 65% dissatisfied, responsiveness is 61% - 70% dissatisfied, empathy about officers provide attention and service without discriminating, namely, 53% do not satisfied and about staff understanding and understanding patients 52% dissatisfied, and guarantee that the officer has extensive knowledge in answering a question that is 54% dissatisfied. So it can be concluded that from the results of the patient satisfaction questionnaire in the Hospitals to improve the quality of services need to do coaching, evaluation and monitoring of officers so that patient satisfaction can be achieved and the quality of service in hospitals, especially in the registration section increase