THE INFLUENCE OF QUALITY MANAGEMENT AND ERP SYSTEMS ON ORGANISATIONAL CULTURE AND PERFORMANCE

Whereas quality management practices are important enterprise-level instruments for strategic management, enterprise resource planning systems (ERP) play a pivotal role in business process integration. The later presents potentialities for better information flows and improved control over company resources. The successful integration of QM practices and ERP system can offer a head-start in decision-making, planning, and execution to the organizations' performance. This research scrutinises the elements of QM practices and ERP systems and assesses the relationship between organizational culture and organizational performance. The research uses the case of twenty-one public sector organizations in South Africa. Structural Equation Modelling was utilized to examine the research hypotheses. The research revealed that the QMS practices have an indirect influence on organizational performance while ERP systems possesses both positive and direct effect on organizational performance.