Understanding the Importance of Guest Washrooms in the Luxury Hospitality Industry

The ability of the physical environment to influence behaviors and satisfy customers is the most important metric for service businesses such as the hospitality industry. The guestroom experience has the potential to determine the satisfaction levels of a customer by at least meeting or exceeding their expectations. Detail, creativity, and customization are some key aspects of a guestroom that the industry lives and dies for intending to satisfy their customers. One important yet often neglected part of the guestroom is its washrooms. This study focuses on the design and planning of washrooms in luxury hotels in India and how they have evolved over the years. The developing trends were studied from literature sources, and various layouts were analyzed. The outcome outlines accumulative analysis of the design practices, and it provides a reference for creating a high ? quality washroom space within luxury hotels.