Analysis of Satisfaction Level of Applicants for Clinic Operations with Servqual Method in the Department of Investment and Services Integrated One Door in Medan City

The satisfaction level of applicants for clinical operational licensing with the servqual method at the Medan City DPMPTSP experienced its satisfaction for the applicant. This study aims to analyze the satisfaction level of applicants for clinical operational licensing with the servqual method at DPMPTSP Medan City. This type of quantitative research uses the Service Quality (Servqual) model. The population in this study were all applicants who had taken care of licensing applications for clinical operations at the Medan City DPMPTSP and clinics in the Medan City area, amounting to 160 people and a sample of 62 people. Data collection with primary and secondary data and the data were analyzed Servqual Score (Gap) = Perception Score - Expectation Score. The results showed that the satisfaction level of applicants for clinical operational licensing with the servqual method at the Medan City One-Stop Integrated Service and Investment Service based on tangible (physical evidence), reliability (reliability), responsiveness (responsive data), assurance (assurance) and empathy (empathy). ) is a fairly satisfied category, it is recommended to the Medan City DPMPTSP to maintain and try to fix the facilities or public service places to be more comfortable and improve the performance of services that are already good, namely by conducting excellent service training, especially for service providers and it is recommended that applicants should be more pay close attention to the registration procedure and be more thorough with all the requirements correctly so that there are no file returns and requests for repairs.