Smart old town — managing citizens’ participation in the field of cultural heritage

Introduction. In the context of the ongoing digitalization of society and aspects such as integration, urban trends, sustainable development and quality of life, the importance of driving forces for the transformation of cities into “smart” is increasing. This study reveals the possibilities inherent in the dynamics of interaction between the spirit of cultural heritage and the peculiarities of participatory management. It contributes by responding to calls for further research to deepen the understanding of stakeholder engagement in the transformation of the city based on cultural heritage. This study has its limitations, since it is based on one qualitative single case. In general, the study aims to achieve socially sustainable results to create conditions conducive to inclusion and community formation by understanding what people want and expect from the place where they live and work. Materials and methods. The research approach was applied in a qualitative study that included in-depth interviews with 20 respondents representing local entrepreneurs, non-profit organizations, municipalities, politicians, tourism organizations and residents of the old town area in one of the Russian cities. In addition, joint observations and examination of documents were carried out. The conclusions were constantly confirmed by the respondents. Results. The results of the study allow us to consider the problems of management based on broad participation in the formation of a “smart” old city in the context of cultural heritage. Conclusions. This study presents the views of stakeholders on the problems arising in the development of a “smart” old city, and suggests possible innovative solutions for participatory management. The transformation of a city with cultural heritage into a smart city requires efforts that go beyond the introduction of smart information and communication technologies and address issues of social sustainability.