The Impact of Supply Chain Integration on Operational Performance through Resilience under COVID-19 Pandemic

COVID-19 has now unleashed a global supply chain crisis across a huge number of organizations, stemming from a lack of understanding and flexibility of the multiple layers of their global supply chains. In addition to the lack of efficient management through unpredicted events and occasions. Drawing on extended resources based view and resilience theory, this paper attempts to shed the light on the mediating role of resilience between supply chain integration and organizational performance represented in quality, cost and delivery performance during the COVID-19 pandemic. 224 questionnaires were collected and analyzed through process macro technique proposed by Andrew Hayes to test the mediating role of resilience. The results indicated that resilience can significantly mediate the relationship between supply chain integration and quality, cost and delivery performance. Therefore, this paper contributes to both extended resources based view and resilience theory. As it empathize on how organizations can acquire a unique bundle of resources through integration, which will allow them to maintain a desirable level of performance during market disruption through building resilience. The results will practically guide organizations to invest in building resilience in order to be able to cope with unexpected events that disrupts the business environment such as COVID19.