The Relationship between Service Quality Based on Accreditation Status and Patient Satisfaction at Public Health Centers

T─ Background: Public health center accreditation is a process to increasing service quality continuously. Patient satisfaction is closely related to service quality. Purpose: To determine the relationship between service quality and patient satisfaction based on accreditation status of the public health centers in Banda Aceh. Methods: A total 621 respondents were patients who received outpatient services at 11 accredited public health centers in Banda Aceh which consist of: 63 respondents at public health center accredited Dasar (basic level); 422 respondents at public health centers accredited Madya (intermediate level); and 136 respondents at public health centers accredited Utama (main level). This research is a quantitative study with a cross sectional design. Data collected by using a quistionnaire. Data analysis was carried out using statistical product and service solution version 26.0. Results: The results showed a significant relation between the accreditation status of the public health centers with service quality (p<0.05) and patient satisfaction (p<0.05). Conclusion: The higher the accreditation status of public health centers then the better the quality of service. The level of patient satisfaction also increases by the higher level of accreditation status of the public health center.