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Influence of Decentralization of Management Reforms on Service Delivery at Nakuru Water and Sanitation Services Company


Publication Date:

Authors : ;

Page : 05-28

Keywords : : Decentralization; Management Reforms and Service Delivery;

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Kenya socio-economic development goals are extremely smitten by inadequate supply of water in sensible amount and quality. Delivery of water services is characterized with inefficiency, ineffectiveness, bureaucracy, high costs, weighed down by unnecessary rules, unresponsiveness to public desires, and lack of transparency, despotic and invasive into the personal rights of clients. In urban center County, most water urban service suppliers have faced extreme interference of politics resulting in a negative impact on their revenues and general performance of the organization. The study sought to establish the influence of decentralize management reform on service delivery at Nakuru Water and Sanitation Services Company. An Ex-post facto research design was adopted for a sample of 223 clients and 113 staff of NAWASCO. Data was collected using semi-structured questionnaires. Data analysis was using Statistical Packages for Social Sciences (SPSS). The paper results yielded a correlation coefficient of r = (269) = 0.361, p = 0.000 <0.05 and regression coefficient of β = 0.375, p = 0.000 < 0.05. This implies that decentralization of management reforms have significant influence on service delivery. The paper recommends that staff members should be adequately trained to build their capacity in the delivery of quality services. Decentralization of services which being the main purpose of devolution, the paper recommends that NAWASCO need to be adequately facilitated to ensure that they deliver quality water services to their clients

Last modified: 2023-01-31 19:33:54