Determinants of Total Quality Management Implementation in Small and Medium Enterprises in Kenya: A Survey of Small and Medium Bakeries in Nairobi County, Kenya

The study's main objective was to identify the determinants of implementation of Total Quality Management in Small and Medium Enterprises in Kenya. The study specifically sought to ascertain the impact of employee training on the implementation of Total Quality Management in SMEs. Deming's Total Quality Management and Dynamic Capabilities Theories guided the research. With a target population of 75 respondents, the study used a descriptive survey research. From the study findings it was revealed that there was a strong positive correlation between employee training and implementation of TQM. From the finding the researcher recommended staff members in bakeries should be trained regularly and in timely manner in TQM. There should be a constant review of the training needs for Bakeries so as to bridge knowledge gaps which may exist among the staff from time to time. Continuous training helps individuals to remain relevant, cope with challenges and also empowers them to keep abreast with the changes in the work environment. The management should also provide resources for training by factoring in adequate finances for capacity building in their annual budgets