Improving the Quality of Services in Medical Clinics: a Case Study Based on Digital Transformation

The use of digital transformation in healthcare has become increasingly important in improving the quality of services provided by medical clinics. This case study explores the implementation of digital transformation strategies in medical clinics to enhance the quality of services. The aim is to address the challenges faced by clinics in delivering high-quality healthcare and investigate the impact of digital solutions on patient care, operational efficiency, and overall service quality. The case study highlights a specific clinic's journey through digital transformation, showcasing the strategies employed and the outcomes achieved. Lessons learned from this case study can provide valuable insights and recommendations for other clinics seeking to embark on their own digital transformation journey.