Level of Satisfaction among Patients who Underwent Cesarean Section Under Spinal Anesthesia in a Hospital in Rajasthan

Background and aims: This study evaluated the satisfaction levels with service provided by anesthesiologists to the post-partum females who underwent lower segment caesarean section after spinal anesthesia Methods 590 parturients operated at SRG Hospital Jhalawar were surveyed and satisfaction level were analyzed in terms of General Information, Anesthesiologist data, Fear statistics, Peri-operative Service, Intra-operative Service, Discomfort And Needs. Additionally awareness about involvement of anesthesiologist in patient care was inquired. Results: Almost all of the patients were satisfied with preoperative information provided. However, deeper evaluation revealed that 0.8% failed to understand due to labour pain. Of those who confirmed being dissatisfied, 36.9% feared pain post-surgery, 31.2% patients complained lack of privacy, 33% were amiss with long postoperative wait-time, 77.1% described the procedure to be painful while others were multiple attempts, and inadequate attention to post-op complaints. The overall dissatisfaction level was 8.5% and 3.4% of patients were not willing to undergo the same procedure at the institute again. In addition, 25% of patients had knowledge of involvement of anesthesiologist in patient care. Conclusion: The patients demonstrated a high rate of satisfaction but not without significant dissatisfaction with consideration to privacy, unsatisfactory counseling prolonged transit time posy-surgery to ward admission, lack of proper level of attention to complain. Hence ensuring the better counseling, decreasing number of pricks and proper training of staff with regard to maintain the patient-privacy can improve satisfaction level along with awareness about Importance of anesthesiologist.