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EFFECT OF PERCEIVED QUALITY ON CUSTOMER SATISFACTION IN SMALL HOTEL INDUSTRY: EVIDENCE FROM KUDUMBASREE HOTELS IN KERALA

Journal: International Journal of Advanced Research (Vol.13, No. 11)

Publication Date:

Authors : ; ;

Page : 281-291

Keywords : Service quality Responsiveness Assurance Reliability Tangibles Food Quality;

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Abstract

Customer satisfaction is an important aspect of the hospitality industry and contributes significantly to restaurant success.

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Last modified: 2025-12-01 18:02:53