A Study on the Customer Perception Towards Digital Security in the Banking Sector in Kerala

For ensuring safe and reliable online banking transactions, adequate cybersecurity procedures and higher customer awareness are required. This study examines the effect of cybersecurity perception and measures adopted by the bank on customers trust and digital banking acceptance. A structured questionnaire was used to collect the primary data from the 385 active customers of digital banking services or transactions. Data analysis was done by using SPSS software. A proper knowledge of cybersecurity strategies can improve the customers trust. The study emphasizes that in order to boost the customers trust and digital banking service usage, customer education and strengthening bank security mechanisms are essential. Shereen Ameer. K. P. | Dr. Jayarajan. T. K. "A Study on the Customer Perception Towards Digital Security in the Banking Sector in Kerala" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-9 | Issue-6 , December 2025, URL: https://www.ijtsrd.com/papers/ijtsrd99829.pdf Paper URL: https://www.ijtsrd.com/management/consumer-behaviour/99829/a-study-on-the-customer-perception-towards-digital-security-in-the-banking-sector-in-kerala/shereen-ameer-k-p