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PATIENTS EVALUATION OF HEALTH CARE QUALITY AND ACCESSIBILITY IN THE MANDATORY MEDICAL INSURANCE SYSTEM OF THE RYAZAN REGION
Journal: Journal of the Grodno State Medical University (Vol.50, No. 2)Publication Date: 2015-12-24
Authors : Manukhina E.V.; Borisova N.V.; Dykin V.A.;
Page : 147-150
Keywords : mandatory medical insurance; legitimate complaints; patients’ satisfaction; health care quality and accessibility;
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Abstract
Citizens’ complaints about the quality of health care provided in 2010-1014 have been examined in this article. The legitimate complaints structure as well as the level of patients’ satisfaction have also been analyzed. The above complaints processing and opinion polls results enabled to get feedback from health services consumers within the system of the insured person’s rights protection formed in the Ryazan region.
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Last modified: 2016-01-27 20:38:50