Service Quality Measurement at University’s Libraries by AHP MethodJournal: IEIT Journal of Adaptive & Dynamic Computing (Vol.2012, No. 2)
Publication Date: 2012-05-10
Authors : Yueyi Zhou;
Page : 1-4
Keywords : University’S Libraries; Service Quality; AHP Evaluation;
This paper developes a new AHP approach to measuring university?s libraries service. Also, the main technique of the proposed method can be applied to evaluate service quality of other systems.
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