Enhancement of eTOM Assurance Domain by Integration with COBIT5 Framework

Today’s Telecom operators are enforced by the market to provide various services; also they need a strong management framework to manage those in a right way. Considering the importance of QoS inherent there, we first aim to introduce couple of useful processes of COBIT5 (Control Objectives for Information and Related Technology) in this paper as named DSS01 (Manage Operations) and DSS02 (Manage Service Requests and Incidents) to be mapped with eTOM (Enhanced Telecom Operations Map) framework with, in order to promote QoS as our second target of this research