Evaluation of Service Quality Perception In Terms Of Customer Satisfaction: In Case of Elazig Province/HİZMET KALİTESİ ALGISININ MÜŞTERİ MEMNUNİYETİ AÇISINDAN DEĞERLENDİRİLMESİ: ELAZIĞ İLİNDE BİR UYGULAMA

Health care, the maintenance of human life, the quality of life and like to have a special role in protecting health care level, it is considered as an indicator of the country's socio-economic development level. That's why the development of quality health services; customers, service providers and institutions is very important for all segments of society. Developments occurring in the health sector, in health care quality has contributed to the emergence of this movement and to provide better quality health care services has led to making the main goal. Health services; financing, should be separately analyzed by stakeholders in supply process and consists of a multi-dimensional and comprehensive process. Therefore, in order to measure the quality of health care services they provide it requires the handling of these processes holistically. The purpose of this study, the health service hospital bought the perception of quality, and patients' relatives, to investigate the satisfaction level of the hospital staff. For this purpose, a public hospital in Elazig province bought the services of 185 people, conducted a survey application. The obtained data made comments about the findings subjected to statistical analysis, the existing problems identified and solutions developed.