Modeling the Assessment of Quality Online Course: An empirical Investigation of Key Factors Affecting Learner’s Satisfaction

Quality in e-learning encompasses many criteria such as curricula, students, teaching methods, learning platform and teachers. Assessment is now a growing market, stimulated by the considerable development of e-learning platforms and distance learning need. A literature review has shown that there is no detailed e-learning assessment process that adapts to all teaching contexts. In this paper, we intend to improve the quality of e-learning educational processes by proposing a new refined assessment model by listing its respective assessment criteria which lead to increase student's satisfaction. Then we use an online survey to explore the relationship between student's satisfaction and 22 predictors which are characteristics of online learning environments. The participants of this study were undergraduate students at a Tunisian university. Regression analysis results show that all assessment dimensions namely, instructor, learner, the learning platform, system contents, synchronous learning and self learning but some of their related criteria are significant and affect student's satisfaction.