TRAINING THE NURSES - PIVOTAL TO HOSPITAL SERVICE DELIVERY IMPROVEMENT

In current scenario it's clearly is visible that the way in which Indian hospital are operating is changing. This change can be well associated with the pivotal role of nurses training in the hospital service delivery system. This research paper focuses on the importance of training the nurses for the hospital services delivery improvement. As the technologies are continuously changing & the way the hospitals are involving themselves into improvisation of service delivery to enhance the quality of services provided, training the nurses becomes very crucial. Hospitals face augmented demand to deliver extensive array of quality improvement activities, their main focus turns on to nurses. Hospitals rely completely on nurses for service delivery as they are regularly in touch with the patients. Getting into the nooks & corners of the service delivery by nurses in the hospitals & the hurdles faced by the nurses can provide the hospitals a impending view on how training is essential to optimize service delivery in patients care. Purpose This study validates the need of training the nurses for improvising the hospital service delivery system. Methodology The sampling method utilized is random in nature. Data is collected from almost 15 hospitals located in Navi Mumbai. The number of respondents would sum upto 500 nurses & doctors. Data was gathered through distributing questionnaires. Findings It is found that there exists a need for training the nurses for better hospital service delivery system. Research limitations Research geographically limited to the area of Navi- Mumbai.