EMOTIONAL INTELLIGENCE AS A PREDICTOR OF JOB PERFORMANCE AND SATISFACTION IN IT/ITES SECTOR OF INDIA

Emotional intelligence is considered as the inherent ability of an individual by means of which he is able to understand and interpret his emotions as well as that of others. This in-depth understanding of the various emotional processes further assist individuals in coping with challenges, making accurate self-assessment and handling stress more efficiently. Research works on job performance and productivity of employees and their job satisfaction suggest that emotional intelligence acts as a modulator for both these elements. However, in the IT sector, the congenial ambience along with various sorts of compensations and employee recognition schemes make them highly productive and immensely satisfied. This paper explores the role of emotional intelligence in predicting an employee's job satisfaction and job performance in the IT/ITES sector in India.