Analysis of the Pedestrian System In Jayapura City (A Case Study of Pedestrian Line on Percetakan Street)

Pedestrian line on Percetakan Street in Jayapura city still need to get handling to pedestrian performance. This study aims to analyze the characteristics of pedestrian traffic, to know the condition of pedestrian infrastructure and analyzing the pedestrian performance. This study uses qualitative descriptive method, Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA) and service quality. The results showed that pedestrian traffic characteristic in segment 1 was average of 52 people/ hour, Segment 2 was on average 70 people/hour, and segment 3 was on average 82 people/hour. The condition of pedestrian facilities and equipment has not met the standard. Performance of pedestrian line according to CSI Customer Satisfaction Index at segment 1 CSI = 73.54%, segment 2 CSI = 68.44%. And segment 3 CSI = 59.35%. In the Importance Performance Analysis (IPA) diagram of the worst segment 3 indicator. Priority of handling of pedestrian performance indicated by service quality with lowest indicator value must be completed soon.