SOME SKETCHES ON QUALITY

Recent problems of quality management have gained a diverse character. A number of organizations at different levels actively seek for implementing various quality management systems. A part of those are based on ISO standards, whereas the rest employs other measures. Despite these variations, the actions taken must be properly performed thus avoiding situations when the issued certificate only plays a crucial role. The key objective is to ensure continuous improvement and personal competitive advantage of activities stimulated by an organization. The writing does not focus on all above introduced questions. The only point is that frequently the implementation of quality management systems is really a rather formal and superficial process, i.e. certain call of fashion, discussing the fields of social affairs, education and culture in particular. It seems to be clear that the latest concept of quality is very chaotic as there are a number of different and often contradictory definitions. The abundance of quality investigations is really surprising. Quite a few researchers deal with the quality aspects of a certain area in one or another way regardless of the type of the sector, for example, manufacturing, services, etc. It should be noticed that discussing the issues of quality have sometimes become a modern occupation.