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SATISFACTION WITH SERVICE QUALITY (FOR EXAMPLE, INTERVIEWING CLIENTS, WORKING IN THE MARKET OF REPAIR AND MAINTENANCE OF COMPUTERS)
Journal: Science Journal "NovaInfo" (Vol.2, No. 66)Publication Date: 2017-06-01
Authors : Bolshenkova Antonina Anatolevna; Moiseeva Darya Viktorovna;
Page : 70-75
Keywords : SERVICE; QUALITY OF SERVICES; CUSTOMER SATISFACTION; SURVEY; CUSTOMER LOYALTY;
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Abstract
The study also identified the relevance of conducting customer surveys aimed at evaluating client satisfaction with the quality of service. Presents the results of a survey of clients of the company working on the market of repair and service computers. According to the survey assessed the level of satisfaction with service quality and customer loyalty, the ways of improving the service.
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Last modified: 2017-09-20 17:49:16