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It services management — as a basis for improving business performance
Journal: Business Education in the Knowledge Economy (Vol.2, No. 1)Publication Date: 2016-02-01
Authors : Matveev Anton;
Page : 39-43
Keywords : ITSM; ITIL; COBIT; Business; performance; IT-technologies;
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Abstract
This article is an introduction to a subject as Information Technologies Service Management (ITSM).The article gives an insight into what ITSM, what it is and why it is necessary to implement ITSM methodology in the enterprise.
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Last modified: 2017-10-07 20:26:16