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Research of consumer satisfaction of the «Slata» supermarkets using the ServQual analysis
Journal: Business Education in the Knowledge Economy (Vol.3, No. 2)Publication Date: 2017-06-01
Authors : Glasova Ekaterina;
Page : 27-31
Keywords : «Slata»; Servqual; customer satisfaction;
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Abstract
The article is on level of satisfaction «Slata» supermarkets` customer using the ServQual analysis, reasons of problems identified and its solutions.
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Last modified: 2017-10-09 14:33:04