TOTAL QUALITY MANAGEMENT PERCEPTION LEVEL IN EDUCATION OF TEACHERS IN SCHOOLS AFFILIATED WITH MINISTRY OF EDUCATION: A STUDY ON DUZCEPROVINCE

Total Quality Management (TQM) has determined the priority in the work as customer satisfaction to increase the quality of schools. TQM will play a key role in increasing the quality with the features such as leadership, democratic environment, process management and learning organization in the organizations. The aim of this study is to demonstrate how teachers perceive TQM in basic education institutions and to determine their thoughts on their TQM Düzce province in the study sample was taken and general screening method was used as the method. The population of the study consists of teachers working in basic education institutions in Düzce province. Information collected of the participants by the scale method was assessed with the help of statistical software package. Developed by the researcher "Total Quality Management PerceptionScale" was used as data gathering tool. The most significant findings obtained in this study; it is the result that TQM principles must be implemented in educational institutions where as in educational institutions TQM related seminars, conferences, in-service training were not held in sufficient numbers and the reward system is not fair and full.