What Leaders Should Know about E-Government

Globalisation and the advancement of Information Communication Technology (ICT) have changed the world that we live in. Because of this phenomenon, this has forced governments around the world to change in becoming more active in the deployment of digital services to its citizens and businesses. The success of fully implementing e-government requires a careful adoption and full understanding of the technology that is being applied. Adding that, it is about transforming the whole government into a complete entity where citizens and businesses seamlessly interact with government services on line. However, despite the wide use of ICT, research on e-government suggests that it has not yet reached its full potential of integration.