Retention Strategies to Control Attrition Rate with Special Reference to BPO Sector

Human Capital is an important asset to each and every organization and it is the most crucial and important resources on which the Information Technology Enabled Services & Information Technology (ITES & IT) depends. The biggest problem of information technology & BPO sector is to retain their employees. The HR manager is facing a tough time in finding a suitable employee with required skills, experience and ability, to fill up the vacancies on account of exit of key employees. When the key skilled soft-ware developers quit their jobs, they take away with them the critical and the important knowledge of business processes and systems which is essential for maintaining a competitive advantage to the organisation. Therefore, it is essential and important to protect this vital resource, as talented and motivated employees play an important role in overall growth, development, and success of the organization. Employee retention techniques positively impact the organization as it increases the performance, employee productivity, quality of work, reputation of the organization, profits, and reduces turnover and absenteeism. With the help of this study we will be able to understand the reasons behind why do IT professionals switch their jobs so fast, why retention is needed & to understand the various retention strategies adopted by BPO sector to retain their employees.