ASSESSING THE SATISFACTION RATE OF HOSPITALIZED MOTHERS AND NURSES WARDS IN AL-HADI HOSPITAL OF SHOUSHTAR AFTER THE ESTABLISHMENT OF A HEALTH CARE REFORM PLAN IN 2017

Background and: The Health System Development Plan is considered one of the most valuable services of the eleventh state in the field of health. The aim of this study was to determine the satisfaction rate of hospitalized mothers and nurses from implementation of health system development plan in Shoushtar Al-Hadi hospital. Methods: This descriptive-analytic study is a cross-sectional one. The study population consisted of 163 mothers who were hospitalized before delivery and 18 nurses from maternity wards who were selected by census method during three months. The data collection tool was demographic information and researcher-made questionnaire that measured the satisfaction of maternity hospitalized in the delivery sector and nurses' satisfaction. Data were analyzed using descriptive statistics, Pearson correlation coefficient and Mann-Whitney test in SPSS-16 software. Results: 94 hospitalized mothers (56.3%) had relative satisfaction and 15 nurses (83.3%) had high satisfaction with the implementation of the health system reform plan. There was no significant relationship between the satisfactions of pregnant mothers with cesarean section with normal delivery (P> 0.05). There was a significant relationship between satisfaction of nurses in the ward of women with maternity ward (P <0.05). Conclusion: Most of the research samples were satisfied with the implementation of the Health System Development Plan, so it is suggested that this research be done in other hospitals in order to compare their results with each other. Keywords: Satisfaction, Health System Development Plan, Pregnant Mothers, Nurses