AN EMPIRICAL STUDY ON EMPLOYEE PERCEPTION ABOUT ORGANISATIONAL CLIMATE AND ITS IMPACT ON THE QUALITY OF SERVICE

Organizational climate, manifested in a variety of human resource practices, is an important predictor of organizational success. Numerous studies have found positive relationships between positive organizational climates and various measures of organizational success, most notably for metrics such as sales, staff retention, productivity, customer satisfaction, and profitability. The study data was gathered from employees working in SRF (P) Ltd to examine the perception of organisational climate and its impact on quality of service offered by the company. The population of the study is 850 and the sample of 118 is collected through convenient sampling technique. Collected data are analysed with the help of SPSS (Statistical Package for Social Sciences). The tools used for the analysis is One –Way ANOVA and Multiple Regression. From the study it is found that the demographic variables are significantly associated with Quality of Service and there is association between various dimensions of organizational climate with the Quality of service rendered by the company.