MODEL DEVELOPMENT OF OPERATIONAL SERVICES OF MAJOR COMMERCIAL PORTS IN INDONESIA (CASE STUDY: MAKASSAR CONTAINER TERMINAL)

Transport an important role in the economic, political, social, cultural, defense and security. Interregional relations occur more smoothly and saving time and costs that are beneficial to society. Excellent transportation service will improve transport services, it becomes easier to transact so that community needs can be satisfied. Sea transport is the backbone of world trade and pushing globalization, almost 80% of world trade in the transfer by sea (seabornesea). Along with the growth and development of science and technology, transport systems, ever increasing container for container transport has several advantages, including the security of goods and speed of loading and unloading process. Makassar Container Terminal (TPM) is one of the business segments PT. Pelindo IV (Persero) which is engaged in loading and unloading containers to and from ships at port Makassar. Services provided oriented to cost efficiency and time-effective as well as customer satisfaction, supported by efforts to increase the availability of modern facilities and equipment as well as implement a service system International standard (ISO 9002: 1994). Strategic issues in the field of transport in Indonesia is low productivity of port infrastructure and superstructure, limitations as well as the operating patterns of the harbor is not yet structured with maximum (Sudjatmiko, 2006). The objective conditions associated with low productivity of the port include the low readiness tool loading, low performance, operational time rush is not a maximum of 24 hours, the support infra and superstructure of the harbor is still low and very limited.