Business Process Re-Engineering At Cardiology Department

ABSTRACT Healthcare sector is the worlds third largest industry and is facing several problems like excessive waiting times for patients lack of access to information high costs of delivery and medical errors. Healthcare Managers seek the help of process reengineering methods to discover the best processes for performing work and that processes are reengineered to optimize productivity without compromising on quality. Business Process Reengineering refers to the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost quality and speed. The present study is carried out at tertiary care corporate hospital with 1000-plus-bed facility. A descriptive study and case study method is used with intensive careful complete observation of patient flow delays short comings in the patient movement and workflow. Data is collected through observations informal interviews and analyzed by Matrix Analysis. Flowcharts were drawn for the various work activities of cardiology department including Workflow of the admission process Workflow in ward 26 ICCU Work flow of the patient for catheterization laboratory procedure 26 Billing and Discharge Process. The Problems of the existing system were studied and necessary suggestions were recommended to cardiology department module with illustrated Flow chart.