THE EFFECT OF EMPLOYEE RETENTION, EMPLOYEE TRAINING, AND EMPLOYEE SATISFACTION ON THE EMPLOYEE PERFORMANCE OF WORKERS SOCIAL SECURITY AGENCY (BPJS KETENAGAKERJAAN) IN BANTEN REGION OFFICE

ABSTRACT:Human resource representsaexceptionally essential organizational element as the main pillar and driver of the organization in an effort to realize the vision and mission of organization, and the optimal employee performance is the hope and purpose of BPJS Ketenagakerjaan as a Non-Ministerial Government Institution engaged in employment insurance under and directly responsible to the President. Based on the primary and secondary data, there are three dominant factors that affect the performance of BPJS Ketenagakerjaan employees in Banten Regional Office, they are: Employee Retention (X1), Employee Training (X2), and Employee Satisfaction (X3). Research design used quantitative method. A population of 102 people with the sample used the slovin's formula of 81 respondents. Primary data were collectedby the distribution of questionnaires to BPJS Ketenagakerjaan employees in Banten Regional Office and the secondary data were obtained from literature review of various books and journals. Data were analyzed and processed using multiple linear regression. Theresults concluded that the Employee Training and Satisfaction affected significantly the Performance of BPJS Ketenagakerjaan Employees in Banten Regional Office. While Employee Retention (X1) had no effect on Employee Performance. Therefore, it is expected that the management can pay attention to these factors in an effort to improve employee performance to achieve organizational goals, vision, and mission. Keywords: Employee Retention, Employee Training, Employee Satisfaction, Employee Performance.