MARKS AND SPENCER: REVOLUTIONIZING THE RETAIL BUSINESS GLOBALLY

Marks & Spencer is one the biggest British multinational retail company. The company is mostly popular for products, such as, food, home and clothing which it sells through its own stores, franchisee and partnership and online. Organizational governance at Marks and Spencer may be discussed in the main four areas, such as, organizational structure, leadership, managing the financial aspects, performance monitoring, and, managing human resources. As of 2017, the company reported it's intention to become more customer- and partner focused, while promoting sustainable profit and growth overseas in a capital-light way. Towards this target, the company reported that the overseas franchisees have made a profit 81.9 million pounds. This case throws light on several interesting facts which led to the growth and expansion and then downfall of the company, particularly, its foray into the internationalization process to make its footprint, globally.