EMPLOYEE RETENTION STRATEGY IN BPO COMPANIES

Attrition is always a problem for BPOs. They use various pecuniary and non pecuniary incentives and schemes which are beneficial to the employees as retention strategies to reduce the level of attrition. But still they are struggling to tackle the issue. In this paper the researchers identified a well addressed theory of learning organization as a retention strategy against attrition. This paper is an endeavor to analyze the viability of using learning organization theory as a retention strategy to reduce the attrition level of employees with respect to BPO companies in India. Though the concept is not a new one, using it as a retention strategy is a new idea. Further the study also explains the terms learning organization and employee attrition in more sophisticated manner. Learning organization technique is one such method which is not used by any company to retain employees. Hence, the method advocates the organizations to use this against attrition. This study is the theoretical analysis based on the secondary sources collected from various journals, articles, newspapers, magazines and authentic websites.