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Study of Satisfaction of Customers for the Quality of Sea Transport Services: Case in Tan Cang Shipping Joint Stock Company - Da Nang Branch

Journal: International Research Journal of Advanced Engineering and Science (IRJAES) (Vol.3, No. 4)

Publication Date:

Authors : ;

Page : 220-224

Keywords : Shipping; quality of service; Tan Cang Company; Da Nang.;

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Abstract

The objectives of this study indicate the factors that affect satisfaction when using ocean shipping services at Tan Cang Shipping Joint Stock Company- Da Nang Branch include: (1) Resources; (2) results; (3) service process; (4) management; (5) Brand. From then on, solutions to improve the quality of service delivery to customers

Last modified: 2018-12-27 21:30:09