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Study of Satisfaction of Customers for the Quality of Sea Transport Services: Case in Tan Cang Shipping Joint Stock Company - Da Nang Branch
Journal: International Research Journal of Advanced Engineering and Science (Vol.3, No. 4)Publication Date: 2018-12-20
Authors : Le Anh Tuan Ho Tuan Vu Nguyen Le Nhan;
Page : 220-224
Keywords : Shipping; quality of service; Tan Cang Company; Da Nang.;
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Abstract
The objectives of this study indicate the factors that affect satisfaction when using ocean shipping services at Tan Cang Shipping Joint Stock Company- Da Nang Branch include: (1) Resources; (2) results; (3) service process; (4) management; (5) Brand. From then on, solutions to improve the quality of service delivery to customers
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Last modified: 2018-12-27 21:30:09