Evaluation of Quality during Construction Projects: A Case Study of Pakistan

Achieving and maintaining quality values are indispensable for attaining organizational and customer satisfaction. This research investigates different aspects of operationalize quality culture and factors affecting the quality of building construction in under developed countries like Pakistan. A qualitative and quantitative survey was circulated among different stakeholders including Clients, Consultants and Contractors to assess the level of the contractor's performance, the project monitoring and controlling techniques, proper health and safety requirements, client satisfaction and workers experience in construction industry projects. The practice of professional quality management in building projects is increasing, however, many flaws and negligence are still found in local practices. This analysis also indicates that political and socio-economic factors play a significant role in maintaining the quality level in local industry. Therefore, the allocation of sufficient resources, proper training of workers, and recruitment of quality control staff and the use of advanced technologies are recommended for proper implementation of QMS (Quality Management System).