Expected Positive Performance Outcome, Professional, Mixed Method, Development, Performance Management, PLS-SEM

This study seeks to explore the Organisational Citizenship Behaviour (OCB) which is regarded as the prerequisite for the success of any organisation. OCB includes those behaviours which are above and beyond their formal call of duty and contribute towards the organisational effectiveness. With this objective there is a need to understand the concept of OCB and its various dimensions which may vary from organisation to organisation and from region to region. This paper makes an attempt to revalidate the scale of Organ's five-factor model and to have the better understanding of banking employees with regard to OCB. A five-point Likert scale has been used on a sample of 602. Exploratory Factor Analysis and Confirmatory Factor Analysis were applied to determine different factors of OCB in select banks in Jammu & Kashmir state of India. This entire sample was utilized for measuring the content, construct, convergent and discriminant validity and reliability of this instrument. EFA and CFA supported this five factor model of OCB namely Altruism, Conscientiousness, Civic Virtue, Courtesy and Sportsmanship. This paper concluded and recommended that this OCB scale is regarded as a reliable instrument which can be of great utility for practitioners and academicians in the field of citizenship behaviour.