JOB SATISFACTION AND WORK LIFE QUALITY AMONG EMPLOYEES OF HOTEL INDUSTRY IN MALAYSIA

Being in a competitive industry, the hotel employers/managers have to be strict and firm with the discipline and performance of the employees. This situation sometimes may affect the job satisfaction and quality of work life among the employees. This study focuses on the job satisfaction and quality of work life among employees in the hotel industry. 100 employees from three 4-star hotels in Klang Valley were selected in the survey. The results show that working conditions, feeling accomplishment, using their own ability; and being ‘somebody' in the community as among important elements in job satisfaction. Besides, in retaining the quality of work life, the employees need a pleasant work environment, fair pay, jobs that match their skills; and working with cooperative employees