An Assessment Of Product Returns Related To Non-Conformities In A Chicken Dressing And Processing Company

The study entitled An Assessment of Product Returns Related to Non-Conformities in a Chicken Dressing and Processing Company aimed to assess the product returns of the company in relation to non-conformities. Statistical Process Control Tools such as the Pareto Analysis and Cause and Effect Diagram Ishikawa diagram or Fish-Bone Technique were used and applied by the researchers to the historical data of their product returns. These tools are incorporated with the 5 Why Analysis in the form of tree diagram. Pareto Analysis was used in order to determine the most occurring product defects or the 80 while the Cause and Effect Diagram was used in determining the causes of product returns. The 5 Why Analysis was also used in order to determine the root causes of product returns. As the study was conducted and performed the researchers were able to formulate proposed plan of actions in reducing the product returns in which the company may consider for application. It was concluded that man methods and management of the company are the main reason for the problem. Additional manpower is proposed in order to prevent the accumulation and stack-up of chicken at the tray and repositioning the tray of the chicken are also proposed in order to prevent the throwing movement of the workers. Additional quality tools for awareness such as illustrative charts and graphs installed in different areas wherein workers usually stay and strict supervision are also proposed to the management. On the other hand materials machine and environment of the company has a less impact for the product returns. To conclude all of the aspect of the company contributes to the causes of product returns thus the company must continuously be aware of maintaining and promoting quality.