SOCIAL MEDIA ADOPTION AND PERFORMANCE OF TELECOMMUNICATION FIRMS IN NIGERIA: FROM INNOVATION DIFFUSSION THEORY TO TECHNOLOGY ACCEPTANCE MODEL
Journal: International Journal of Mechanical Engineering and Technology(IJMET) (Vol.10, No. 12)Publication Date: 2019-12-25
Authors : Ibekwe Uzonna John; Agbaeze Emmanuel Kalu Nwakoby N. Peace Abner Ishaku Prince; Kelvin-Iloafu Lovlyn Ekeowa Akpan Ekom Etim;
Page : 100-114
Keywords : Social media adoption; perceived ease of use; perceived usefulness; attitude towards social media; organisational performance; profitability; service quality and cost efficiency;
Abstract
Telecommunications contribute immensely to the performance of any economy. However, in Nigeria the performance of the telecommunication sector has been unstable. Therefore this study investigates the linkage between social media adoption and performance of telecommunication firms in Nigeria. The study affirms social media as a great instrument for managers in the sector. The findings unraveled an encouraging link between social media and the three components of performance. Thus, the firms were advised to train their employees on the use of social media to sharpened their skills and make adoption easy. Specifically, perceive usefulness had significant link with service quality. Hence, managers are encouraged to enlighten their employees on the roles and significance of social media in achieving high quality of service. Equally, attitude towards social media adoption positively correlated with cost efficiency. Thus, it was recommended for the managers of telecommunication firms to encourage employees to use social media while on duty
Other Latest Articles
- HELICAL TUBE OF STEAM GENERATOR: COMPARATIVE STUDY OF CORROSION RESISTANCE OF NICKEL BASE ALLOYS AS THE PRIMARY MATERIALS
- TEACHING STEM EDUCATION IN NIGERIA: CHALLENGES AND RECOMMENDATIONS
- SHORT CIRCUIT ANALYSIS FOR THE RELIABILITY MECHANICAL COMPONENT IMPACT OF THE GRID EMERGENCY POWER SUPPLY SYSTEM IN RDNK 10 MW
- FIRM INTERNAL CHARACTERISTICS AND CHALLENGES OF VOLUNTARY DISCLOSURE IN EMERGING ECONOMY: EVIDENCE FROM NON-FINANCIAL LISTED FIRMS IN NIGERIA STOCK EXCHANGE 2000-2017
- THE EFFECT OF ANODIZING SOLUTION TYPE AGAINST THE COATING THICKNESS AND WEAR RATE OF ALUMINUM 6061
Last modified: 2020-01-18 18:31:30