Main Factors of Turnover and Minimization of Turnover Rate within Business Organization

The report presents the turnover problems in a call center positioned in Bulgaria. This research identify the main reasons of high turnover within business case study and to identify key actions that could be done to decrease the turnover rate. The recommendations drawn from the research of a particular company may serve the project managers of other call center companies. But leaders need to consider the specificity of their organizations and make a similar study of key factors, benchmarking the results of the study presented here, and only then plan action steps for change.