A Case Study of an Ultrasound Clinic to Optimize Waiting Time using Queuing Theory

With the changes in life styles and eatables of human beings we are facing so many health related problems in our daily lives. Many of them require CT scan, X-Ray, MRI, tomography, Ultrasound etc. Generally patients are dissatisfied with waiting. Minimum waiting time and good quality service are the two main expectations of patients from the clinic. Minimum waiting requires a good patient flow through various stages and it can be achieved by applying an appropriate queuing model. This paper aims to study the data set of an ultrasound lab to minimize the problem of waiting. Hence queuing theory can help in managing resource allocation of an ultrasound lab. So our main motive is to predict the patient's arrival pattern and using that information to plan tasks so that waiting can be reduced as much as possible