The Effects of Quality Management Practices and Organizational Learning on Organizational Performance: A Proposed Research Framework

In a rapidly developing IT business environment, quality management practices in various forms are inevitable. Information Technology industry is experiencing the fastest growth in the Bosnian economy over the past five years. Therefore, they are constantly adapting to meet the challenges of digital transformation and to satisfy the expectations of today's customers. The best way in which an organization undertakes business activities is through quality management practices and organizational learning, which improves product quality and reduce product returns and the cost of servicing dissatisfied customers. This approach ultimately leads to an improvement in the company's performance. This study proposes a research model based on extensive literature review. This model may serve as a good basis to investigate interrelationships between TQM practices, organizational learning, and organizational performance. It may also help to determine if organizational learning fosters plays a mediating role between TQM practices and performance in IT Sector. Further validation of the model is strongly recommended to future researchers.