TQM PRACTICES AND ORGANIZATIONAL PERFORMANCE: A REVIEW

This paper tried to review the most recent articles published in the field of TQM and highlight the latest themes being researched in the chosen area, and also make way for future researchers to identify the potential research areas requiring attention. Four latest research areas from TQM literature were identified, namely: Corporate Social Responsibility (CSR), Corporate Green Performance (CGP), Entrepreneurial Leadership (EL), and knowledge sharing. Based on the identified areas, a causal loop was developed using System Dynamics methodology to establish a relationship between the variables and to see how they fit in the TQM philosophy. The final dependent variable was organisational performance, and an attempt was made to demonstrate how the variables identified from the latest literature fit in between the TQM practices and organisational performance.